Privacy Policy

1. Introduction

Canada Service Pros (“we,” “our,” or “us”) operates the website canadaservicepros.ca and related provincial sites. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

From homeowners: Name, email address, phone number, postal code or city, and details about the work you need done. This information is collected when you submit a quote request.

From service professionals: Name, business name, email, phone number, business address, trade certifications, insurance documents, government-issued photo ID, and payment information (processed by Stripe).

Automatically: IP address, browser type, device information, pages visited, and cookies for analytics and site functionality.

3. How We Use Your Information

We use your personal information to:

• Connect homeowners with qualified service professionals in their area

• Process quote requests and facilitate communication between homeowners and pros

• Verify service professional credentials and maintain platform trust

• Process payments and manage subscriptions (via Stripe)

• Send transactional emails (quote confirmations, notifications)

• Improve our platform and user experience

4. How We Share Your Information

When a homeowner submits a quote request, their name, phone number, and project details are shared with the selected service professional. Your exact address is never shared — only your city or neighbourhood.

We share information with third-party service providers who assist us in operating our platform, including Supabase (database hosting), Stripe (payment processing), Resend (email delivery), and Vercel (web hosting).

We do not sell your personal information to third parties for marketing purposes.

5. Data Storage and Security

Your data is stored on secure servers provided by Supabase. Payment information is processed and stored by Stripe — we never store credit card numbers on our servers. Verification documents are stored in encrypted, access-controlled storage.

While we implement appropriate security measures, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

6. Your Rights Under PIPEDA

You have the right to:

• Access your personal information held by us

• Request correction of inaccurate information

• Withdraw consent for certain uses of your information

• Request deletion of your account and associated data

• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at privacy@canadaservicepros.ca.

7. Cookies

We use essential cookies for authentication and site functionality. We use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.

8. Québec Residents

If you are a resident of Québec, you have additional rights under Québec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25). This includes the right to data portability and the right to be informed of automated decision-making.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Your continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:
Email: privacy@canadaservicepros.ca
Website: canadaservicepros.ca